Refund policy

Changed your mind?

You can cancel within 14 days of your order arriving. Email us at lapisandlore@gmail.com with your order number and we will refund you in full. In most cases there is no need to send anything back.

Damaged or wrong item?

Email us a photo within 14 days of delivery and we will refund or replace it.

Refunds

Refunds go back to your original payment method within 14 days of your request. Your bank may take a little longer to show it.

Good to know

We may occasionally ask for an item to be returned, and returnless refunds are limited to one per customer. If we do ask for a return, we will send you instructions first. Gift cards cannot be refunded.

Questions

If you have any questions about a refund, email us at lapisandlore@gmail.com.